We currently offer shipping to all valid addresses within the United States and Canada. Orders bound for Canada are subject to international import regulations, with details on duties and taxes outlined below.
- Orders are processed within 1–3 business days following payment confirmation.
- Canadian orders may require an additional 1–2 business days for customs documentation preparation and compliance verification to meet cross-border shipping requirements.
- U.S. Orders: 5–10 business days from the date of dispatch (excludes weekends and holidays).
- Canadian Orders: 10–20 business days from the date of dispatch.Note: Actual delivery times may vary due to customs clearance procedures, carrier delays, inclement weather, or peak seasonal demand (e.g., holidays, sales events).
- U.S. Deliveries: Primarily shipped via USPS (United States Postal Service) for reliable domestic coverage.
- Canadian Deliveries: Shipped via USPS International for seamless cross-border transit.
- A unique tracking number will be sent to your registered email address once your order ships. Tracking updates may be limited after the package enters the destination country. For Canadian customers, tracking can be continued through Canada Post’s official tracking portal once the parcel is processed locally.
If your package is delayed beyond the estimated delivery window or marked as "delivered" but not received:
- Canadian Shipments: Please allow an additional 5–7 business days beyond the standard delivery estimate, as customs processing or local postal delays may occur.
- Check with your local postal service, neighbors, or nearby delivery hubs (e.g., postal facilities, parcel lockers) for potential misplacement.
- If the package still has not arrived after the above waiting period, contact our customer support team within:
- 7 days of the marked delivery date (U.S. orders)
- 14 days of the marked delivery date (Canadian orders)We will assist with tracing the shipment or initiating a claim with the carrier.
All applicable import duties, taxes, and customs fees are the sole responsibility of the customer. These charges are non-refundable, even in the event of a return. Upon return, only the original product price will be refunded (original shipping costs will be refunded solely if required by law due to an error on our part).
