You may initiate a return request within 30 days from the date of delivery. (Refunds will not be processed for requests submitted after this period.)
To be eligible for a return, items must be:
- Unworn, unwashed, and in their original condition
- Attached with all original tags and packaging (intact and undamaged)
The following items are non-returnable:
- Final sale items
- Hygiene-sensitive products
- Items explicitly marked "non-returnable" at the time of purchase
We do not offer direct size or color exchanges. To receive a different size/color, please:
- Place a new order for the desired item
- Initiate a return for the original product in accordance with our return conditions
Replacements or refunds will be provided only for defective, damaged, or incorrect items (e.g., wrong product shipped, size mismatch).
- Free return shipping: Covered by us if the return is due to a defective, damaged, or incorrect item (verified by our team).
- Customer-funded return shipping: Applicable for change-of-mind returns or returns that do not meet our eligibility criteria.
- Original shipping fees: Non-refundable in most cases. We will only refund original shipping costs if the return is a result of our error (e.g., shipping the wrong item), as required by applicable law.
- Contact our customer support team at [email protected] with the following information:
- Your order number
- Detailed reason for return
- Clear photos (required for defective or damaged items to verify the issue)
- Await our return approval confirmation (sent via email within 1–2 business days).
- Follow the return instructions provided in the approval email, including address and packaging guidelines.
- Import duties & taxes: Any import duties, taxes, or customs-related fees imposed by Canadian authorities or carriers are not collected, retained, or controlled by Childers Avenue Studio. These fees are the sole responsibility of the customer and are non-refundable under any circumstances.
- Refund amount: Once your returned item is received and inspected, we will issue a refund for the product price only (excluding original shipping charges). Original shipping fees will be refunded solely if required by applicable Canadian law due to an error on our part.
